Refund Policy

You can reschedule or cancel a consulting session free of charge up to 24 hours before its start time. To do so, use the links in your booking confirmation, or email us. Cancellations made less than 24 hours before the session, and no-shows, are billed in full: that time was reserved exclusively for you.

If a session cannot take place because of a failure on our side (for example, we do not attend, or a technical problem at our end prevents the session), you choose between priority rebooking at no charge and a full refund.

Custom projects are billed per milestone, as defined in the accepted quote. Milestones that have been paid and delivered are non-refundable, because the work has been performed and handed over. If a project is cancelled partway through a milestone, the part of that milestone not yet delivered is refunded pro-rata to the work not performed. Where an accepted quote contains its own cancellation terms, those take precedence.

Email info@robotx.ae with your booking reference or quote reference and a short description of the issue. We respond to every refund request within 5 business days.

Approved refunds are returned to your original payment method. Funds typically arrive within 5 to 10 business days, depending on your bank.